Case Abloy: When traditional CRM is not enough.

Case Abloy: When traditional CRM is not enough.

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Case Polarmatic: Monitoring company’s entire work flow doesn’t necessarily require heavy IT solution.

Case Polarmatic: Monitoring company’s entire work flow doesn’t necessarily require heavy IT solution.

Polarmatic Oy uses the Rudolf, not only for sales action reporting, channel management and insight gathering, but also monitoring their service contracts executed by third party.
Polarmatic Oy, a long term customer of The Rudolf is a world leading developer and supplier of innovative heating, curing, cooling, control and information management solutions, specifically developed for concrete industry, has been an amazing partner and client for us, giving us ideas how to maximize the potential of our tool for their industry.
Polarmatic Oy uses the Rudolf, not only for sales action reporting, channel management and insight gathering, but also monitoring their service contracts executed by third party. By doing so they know what is happening in maintenance operations in real time, globally.
Currently Polarmatic is using The Rudolf to monitor several processes, including sales of two different product lines, sales of service contracts, assembly and delivery of products and maintenance operations.
On top of company´s own core processes coordinated by using The Rudolf, the maintenance process collaboration within the system allows them to:
 
  • Coordinate and monitor how the maintenance operations have progressed per maintenance truck
  • See and react to the maintenance related issues faster
  • Assist the maintenance partners better
  • Enhacing their market and customer understanding by gathering information directly from the maintenance visits from the end user.
This means that they get customer insight for possible upcoming needs directly from the reports done by maintenance partner, in real time. This improves Polarmatic’s ability to provide better customer experience through their service partners. The Rudolf increases the customer value for the whole service chain.
 
This is how Mia Kauhanen, CEO of Polarmatic, describes their The Rudolf use cases: “The Rudolf is not just a Sales Tool, we use it also for work flow management from Potential Sales Lead to After Sales activities. As an example, we monitor our annual services with The Rudolf and use it for both scheduling and follow-up of activities carried out by our contracted maintenance partner. This gives us up-to-date visibility on how our service cars are progressing. The Rudolf is easy to use but has enough data in it to keep us all up to date at all times. This applies to Sales, Project Management and After Sales customer service.”.
 

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Case Mincon Inc.: Distribution channels monitoring brought to a new level.

Case Mincon Inc.: Distribution channels monitoring brought to a new level.

We help Mincon Group North America to understand better their clients and what is happening in their sales channels, by visualizing it all, in real time.

One of the best known names in the world of mining and infrastructure, when it comes to hard rock drilling, Mincon Inc, a subsidiary of Mincon Group Plc (DUB) wanted to drill deeper into their field operations, gather better market understanding and visualize their sales channel operations and actions.

The Rudolf fills a white space within the CRM segment, creating “Smart sales tools apps”. This category comprises of sales and operational field force related apps, which are not CRM, but can increase the productivity of CRM and ERP. Or in some cases, these tools can be used as “stand alone”, replacing CRM altogether.

CEO of Nordic Industries Development, Juha Seppänen, says that MINCON Inc. is using the visual sales tool to receive a total visibility of their operations in North America. “We consulted the client. Being sales channel specialists, we built processes around the Rudolf platform.”

Basically this means, that everyone will immediately be able to see what is the situation, what has been done and what needs to be done next. But, there is also more than that. The whole system and methodology designed enables the client to visualize actions at all levels of their sales channels. “No CRM or ERP has been able to provide this type of information the way we do, visually.” Juha Seppänen adds.

Leveraging on new type of user experience, interactive visualization and mobility, The Rudolf also eliminates unnecessary reporting and email interactions. According to Mincon Inc. CEO Tom Purcell “using The Rudolf’s inbuilt reporting tool, the HQ obtains consistent and systematic client and market insights in real time. This is more powerful for data query purposes than written reports, that nobody has time to write and read. And, worst of all, you can’t really filter reports.”

The fact that MINCON Inc. saw the value in The Rudolf proves that a smart sales tool, which is nimble, easy to use and made essentially to answer the needs of sales people, is the future tool for dynamic and growth driven companies, who do not want the implementation burden of big and heavy CRM and all related apps.

 

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Luxottica Retail Group is managing their sales and retail channels with The Rudolf in North America

Luxottica Retail Group is managing their sales and retail channels with The Rudolf in North America

LUXOTTICA GROUP NORTH AMERICA, the biggest premium, luxury and sports eyewear retailer in the world, use The Rudolf as a mobile retail and operations platform tool to visualize and improve operations management and enhance internal process control in their retail stores nationwide.
With over 2 500 retail stores in North America, LUXOTTICA GROUP owns brands such as Oakley, Ray-Ban, Prada, Sunglass Hut, Target Opticals and Lens Crafters just to name a few.Luxottica took The Rudolf to fill a gap in their IT-infrastructure, that no other software was able to do. They wanted to first of all, improve the information flow between the retail stores and the management, so that lag in crucial core processes, which directly affect the sales, would be minimized.The application needed to be simple enough to implement, easy for everybody to learn fast and visually effective, when it comes to illustrating different situations.Their own CRM system was too heavy, uncustomizable and not modern enough from the user experience point of view to be an alternative. By taking The Rudolf they gained easy situational awareness, enhanced communication in their core processes and took their market information gathering on new level.The fact that LUXOTTICA RETAIL GROUP saw the value in The Rudolf proves that sales channel management tool, which is nimble, easy to use and made essentially to answer the needs of channel managers and partners, is the future tool for dynamic and growing companies in managing their sales channels.

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Tuomas Härkönen, Customer Project Manager

Tel: +358407773217
E-mail: [email protected]